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IT Technician / Generalist

IT Technician / Generalist

  |  

Bay Ltd.

Full Time

JOB SUMMARY

 

The Information Technology (IT) Technician maintains and supports our information technology infrastructure, ensuring that our systems are operating efficiently to support the various functions within the company.

 

ESSENTIAL FUNCTIONS

 

  • Provides technical support for all computer hardware, software, and peripherals used by employees, including desktops, laptops, printers, and mobile devices.
  • Manage and maintain the company’s local area network (LAN) and ensure its reliability and security.
  • Troubleshoot network issues and ensure connectivity for all users.
  • Maintain and monitor server infrastructure, including file servers, email servers, and backup systems.
  • Perform routine server maintenance and updates.
  • Install, configure, and update software applications used by the company.
  • Ensure software licenses are up to date and compliant.
  • Implement and enforce security policies and procedures to protect company data and systems.
  • Monitor for potential security threats and take appropriate actions to mitigate risks.
  • Perform regular data backups and ensure the availability of data recovery procedures in case of system failures or data loss incidents.
  • Provide technical support to employees, including troubleshooting hardware and software issues, assisting with user account management, and addressing IT-related inquiries.
  • Maintain comprehensive documentation of IT systems, configurations, and procedures.
  • Keep track of IT equipment, software licenses, and consumables inventory.
  • Coordinate equipment procurement and disposal as needed.
  • Collaborate with the departments to understand their IT needs and provide solutions that enhance their productivity.
  • Perform other duties as requested, directed, or assigned.

 

EDUCATION AND EXPERIENCE REQUIREMENTS

 

  • Associate or bachelor’s degree in information technology or related field.
  • Certifications in IT related fields (examples: Comp TIA A+, Network+, Microsoft Certified IT Professional) preferred.
  • Demonstrated knowledge of operating systems, network protocols, security measures, and best practices.
  • Technical proficiency in hardware, software, and network troubleshooting.
  • Must possess a current, valid driver’s license.

 

SKILLS / KEY COMPETENCIES

 

  • Ability to communicate effectively and professionally with employees at all levels.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Exercise discretion and independent judgement when handling day to day information.
  • Must be proactive and self-motivated with the ability to work with minimal supervision.
  • Excellent time-management skills to plan, organize, and prioritize tasks and responsibilities.
  • Strong multi-tasking ability.
  • Ability to complete work with a high degree of accuracy and attention to detail.

 

PHYSICAL REQUIREMENTS

 

  • Sedentary work that primarily involves sitting and/or standing constantly.
  • Will work in an office setting (indoors) most of the time.
  • May be required to travel to various office locations/project sites.
  • Occasionally moving about to accomplish tasks or moving from one area to another.
  • Ability to operate a computer and other office productivity machinery (e.g., calculator, copy machine, printer).
  • Constantly perform repeating motions that may include wrists, hands and/or fingers.
  • Work that includes moving and/or lifting objects up to 25 pounds.