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PC Technician (IT Department)

  |  

Bay Ltd.

Full Time

JOB SUMMARY:

The PC Technician position is responsible for providing support to computer users with installation of hardware/software and networking components. This position is also responsible for identifying and resolving technical and networking issues on a daily basis.

 

ESSENTIAL FUNCTIONS:

  • Provide technical support to customer base via Phone, WAN and On-site visits to multiple sites
  • Assist with network and technical support duties
  • Provide troubleshooting support on all MS Office Suite products in a corporate environment
  • Conduct Windows 8 and 10 troubleshooting and installation (via MS deployment server)
  • Install, troubleshoot, and repair Windows based computers
  • Install and configure local and network printers
  • Identify and resolve technical/network problems in a timely manner
  • Diagnose problems with individual or multiple computer systems in order to maintain proper functioning; resolve issues including contacting and assisting vendors
  • Respond to management direction and solicits feedback to improve performance
  • Position requires driving to company locations as well as offsite locations in company pool car
  • Exercise discretion and independent judgement when handling company and project information
  • Knowledge of the organization to complete assignments
  • Promote job safety, encourage safe work practices, and uses equipment and materials properly
  • Perform other duties as requested, directed or assigned

 

QUALIFICATIONS:

  • High School Diploma or GED required
  • Minimum of 3 yrs. experience of equivalent hands-on field experience
  • Bachelor’s Degree in related field is preferred
  • Proficient in the use, installation, and repair of PCs and office equipment
  • Knowledge of PC based office software, Windows networking skills, LAN, WAN, TCP/IP, Internet, and email technology
  • Basic training related to MS Windows 2012 domains
  • Knowledge of Symantec products, installation and troubleshooting, and remote access tools (DameWare and RDP)
  • Knowledge of Help Desk ticketing software (Track-It or similar)
  • A+, Network+ or Microsoft certifications are preferred
  • Occasional after hours and weekend work may be required
  • Valid Driver’s license, proof of insurance and good driving record is required
  • Ability to communicate effectively, both verbal and written with customers and employees at all levels

 

Bay Ltd. is an Equal Opportunity Employer